Passenger Transport and Service Agreement
1-Parties:
Smile and Go Transfer will be referred to as 'Smile and Go transfer'.
The person whose name and surname are specified in the reservation
and / or the people they represent will be referred to as "Consumer or
Customer".
2-Subject:
This contract has been concluded between the consumer and Smile
and Go Transfer. This contract has been arranged for the sales of services made
by phone or electronic environment of the services whose qualifications and
conditions of sale are specified on the website of Smile and Go Transfer, and
includes the rights and acquisitions of the parties.
With this contract, the parties have agreed to provide transfer service
from the addresses or hotels determined by them before and after the flight to
the airports and / or the opposite direction within the framework of the
following contract terms for the provision of this service by Smile and Go
Transfer.
3-Service and Payment Information
- The contract price is the number stated in the reservation
confirmation form.
- Different point requests requested in the private transfer
service other than the route (s) specified in the reservation; The amount to be
determined by Smile and Go Transfer for
each different point on the route and if it is not included is included in the
price, if not on the route, by the passenger in the region.
- Smile and Go Transfer has
the right to make changes to the transfer vehicle without any fee changes,
without notifying the consumer when necessary. If the customer does not accept
this change, he has the right to cancel his reservation and receive the full
amount he has paid. In this case, the customer does not have the right to
compensation.
- With this contract, the consumer authorizes the credit card
information entered in the system and Smile and Go Transfer for the collection
of the service fee. Smile and Go Transfer system is encrypted with 3D Security
and the consumer is responsible for the credit card information entered.
- Invoice issuance period V.U.K. It is 7 days including the date
of purchase on condition of not skipping the month as required.
Service Type:
- One way transfer
- Two way transfer
- Vehicle allocation with driver
- Private Tour options
4-Vehicle Type: Vehicle type chosen by the customer
- Vip vehicle (Vito / Caravella)
- Minibus (Crafter / Sprinter)
- Midibus
- Bus
5-Payment method:
- Advance (Payment to the driver in the vehicle)
- Bank (Money Transfer / Eft to Company accounts)
- Credit Card (Online Payment via the website)
6-Number of Persons: The number of Persons must specify the
Consumer.
7-General Provisions
Passengers are required to wear seat belts for traffic laws and
life safety.
Even if the consumer does not sign this contract with a bank or
credit card for any reason, he / she is deemed to have learned the terms of the
contract, which will be valid between the parties, through the website or
announcements and agree to receive the service in the written terms of the
contract.
In order to benefit from the service subject to this contract, the
consumer business must have booked at least 6 (six) hours before the service
hour. It should be booked no later than 48 (forty eight) hours before the
transfer time on religious and national holidays, on New Year and public
holidays. The reservation can be canceled by the customer up to 6 hours before.
In this case, the customer is refunded. For cancellations made later, service
fee will not be refunded. The route to be followed along the way from the
service point of departure to the destination; It is determined exclusively by Smile
and Go Transfer, taking into account traffic, road conditions and other
criteria.
In transfer services other than allocation and tour services, the
customer is not authorized to change this route. In this context, the requests
of the passenger to visit a different location between the specified routes and
to wait for a while at this location cannot be accepted. Smile and Go Transfer
is only obliged to deliver the customer from one point to a specified point,
from the point to the airport or from the airport to a certain point. Smile and
Go Transfer is obliged to allocate a vehicle suitable for the number of
passengers and baggage volume determined during the online purchase of the
consumer. Smile and Go Transfer; The business undertakes that all the vehicles
it will allocate to the service subject to this contract will be insured
completely, periodic maintenance of its vehicles will be done completely,
materials such as spare wheel, first aid kit, fire extinguisher tube, reflector
that will be present in the vehicle will be available. Smile and Go Transfer
will not be liable for any damages in case of any traffic accident that may
occur during the service and other reasons, if the customer is damaged in
physical or material or the goods are damaged.
In such a case, the Customer accepts and declares in advance that Smile
and Go Transfer will not have any responsibilities arising from the 66th
article of the debts law and other provisions of the legislation. The articles
of smile and go Contract Transfer
liability are reserved. Despite the allocation of the vehicle suitable for the
transfer service, the transfer is carried out without exceeding the legally
determined terms of transport of the vehicle in the event that the number of
people and the amount of baggage determined at the time of purchase are
exceeded. Passengers or baggage exceeding legal limits are not accepted. In the
event that the customer releases the transfer service for this reason, no
refund is made. The customer is obliged to document that he is the customer who
bought the service to smile and go Transfer personnel in the vehicle at the
transfer point with the identity documents or reservation document issued by
the legal authorities. The customer who does not fulfill this obligation will
not be transferred.
In case of any situation or operational cancellation and / or
other delays that have been booked by the customer for the transportation
service but due to the change in flight schedules, the customer is obliged to
inform smile and go Transfer by phone or by sending an e-mail to info@smileandgo.net
In case of delay or rotar that will occur for more than 3 hours, smile and go Transfer
has the right to change the terms of service without informing the customer. In
this context, if the flight is canceled for any reason, if the customer
notifies the cancellation of smile and go Transfers by sending an e-mail to
info@smileandgo.net, if the customer pays the transfer fee, the customer will
be refunded without interruption within 7 days at the latest.
It is the responsibility of the customer to load and deliver
the luggage to the vehicles completely and completely. Smile and Go Transfer is
not responsible for the loss and damage of the items forgotten by the customer
during the transfer. However, if the forgotten item is later noticed by Smile
and Go Transfer personnel, upon the request of the customer, it is delivered to
the address specified within the provincial boundaries of Antalya in return for
an extra service fee.
Smile and Go Transfer does not have the responsibility of carrying
bags, chests and similar items that may damage the vehicle as luggage during
service. Each passenger has 20 kg of baggage per person. In case of any baggage
loss or damage due to smile and Go Transfer, the service fee is paid to the
passenger as material and moral compensation for the goods that have not been
previously declared in value. The customer accepts and undertakes to accept
that there are no flammable, combustible, narcotic, fluent, odor, radioactive
and any substances prohibited to be transported and possessed in the luggage
subject to the transfer. If the presence of the items counted in the luggage is
noticed by the driver, the baggage in question is not accepted in the vehicle.
No refunds will be made if the transfer cannot occur during the evacuation of
the mentioned items from the baggage or if the customer cannot catch the flight
due to the lost time. Also, in this case, the customer cannot claim any rights
or receivables under any name against Smile and Go Transfer. In the luggage; In
the event that the above mentioned items are noticed, the situation will be
reported to the competent authorities by Smile and Go Transfer immediately. The
presence of the listed items is not noticed by the driver; if the law
enforcement officers are detected during the transfer by stopping and
searching; Any damages and losses that Smile and Go Transfer will suffer for
this reason will be covered by the customer in cash and at once.
Pet transfer requests of the customer and the type of pet to be
transported will be notified by the customer during the online purchase of the
service. No animal transfer is made without this notification. There is no
animal transfer alone without an adult customer. The animal to be transferred
under these conditions can only be transported in the private cage in the
section determined by Smile and Go Transfer personnel in the vehicle, at any
time, by the customer. T. C. It is not possible to obtain, possess and transfer
the animals whose transfer is against the law under any circumstances. In
transfers from a certain point to the airport; Smile and Go declares and
undertakes that the vehicle allocated for VIP Transfer will be located at the
point determined at the time of transfer. The delay of 15 (fifteen) minutes
from the transfer time will be considered reasonable delay. In case of delay
exceeding 15 (fifteen) minutes, the customer does not have to wait for the
vehicle. In this case, the transfer fee is returned to the customer. At
transfer points such as the site, mass housing; In case the delay time of 15
(fifteen) minutes is exceeded because the site security officers prevent the
vehicle from entering the site, the responsibility does not belong to Smile and
Go Transfer. If 15 (fifteen) minutes is exceeded in this way and the customer
does not wait for the vehicle, no refund is made. The customer must be present
with their baggage at the point determined at the transfer time. If the
customer is not present at the transfer point at the transfer time, the vehicle
assigned to Smile and Go Transfer is obliged to wait for the customer for 15
(fifteen) minutes. If the customer does not reach the specified point with
their luggage after 15 (fifteen) minutes, the vehicle is not obliged to wait
further.
At the transfer point, Smile and Go Transfer personnel are not
obliged to leave the vehicle, carry luggage, pet cage, and accompany the
passenger to be transferred to the vehicle.
Transfer of children under the age of twelve will not be
made without adult accompaniment. The transfer of the companion to the point of
receipt depends on the purchase of the return service on the website. If
wheelchair transfer is also requested with the customer to be transferred, this
will be notified by the customer during the online purchase of the service. If
the customer states when purchasing the service online, a baby seat will be
placed in the vehicle to be allocated by Smile and Go Transfer.
In case of the weather and road conditions of the service
subject to this contract, vehicle malfunction, sudden health problem related to
the customer or driver, checks to be made by the law enforcement officers
during transfer, and other reasons, if the passenger cannot catch the flight; Smile
and Go Transfer is only obliged to return the prepaid service fee to the
customer. The provisions of this contract, which provide for situations where
no refund will be made, are reserved. They undertake to accept and declare that
smile and go Transfer does not have the obligation to compensate for the flight
ticket and other material / moral damages, except for the customer refund
obligation. In case the customer gives up transfer during the transfer; smile
and go Transfer is not obliged to transfer the customer back to the point received.
If the work schedule of the vehicle does not allow, the customer is left in the
nearest residential area in accordance with the traffic rules. In such a case,
no refund is made. During the transfer of the customer; smile and go Transfer
does not have such an obligation if the item is forgotten and if it is returned
to the point where it was taken for any other reason and requested the
completion of the transfer. It is up to the choice of smile and go Transfer to
fulfill this demand of the customer as much as the work program of the vehicle
allows. In such a case, smilea and go Transfer is not responsible for the
failure of the customer to catch a flight and any other damage, and no refund
will be made. If the passengers or animals carried in the vehicle experience
any health problems during the transfer; smile and go Transfer staff is obliged to immediately
transfer the passenger to the nearest health unit. The opposite request of the
passenger does not bind smile and go Transfer staff. The closest health unit
may be official health institutions or private health institutions. Smile and
go Transfer is not responsible for any death, physical damage, material or any
other damages that occur during and after the transfer of the passenger /
animal with health problems to the nearest health unit. At the end of the
transfer, the customer is obliged to sign the notification document that he has
purchased the service and reached the destination. Upon the request of the
customer, the invoice regarding the service will be sent to the address
specified by the customer by Smile and Go Transfer.
8-Force Majeure
All kinds and characteristics of force majeure, natural
events, adverse climatic conditions, social events, public movements, negative
events in working life, all kinds of legal or illegal workers or employer
movements, strikes, lockouts, union movements and if they are unable to fulfill
their obligations under this contract as a result of job slowing actions, war,
armed conflict, revolution, martial law or declaration of emergency, inter-group
conflicts and riots. This contract will remain suspended until the mentioned
situations / negative effects are over. The contract will enter into force once
the conditions / negative effects of the aforementioned are over. Failure of
the parties to fulfill their obligations as a result of force majeure does not
give the other party the right to termination or compensation.
9-Cancellation Conditions and Other Provisions
No cancellation, change or refund can be made for the campaign
product purchased by the passenger for any reason. Applications made to the
bank or Smile and Go Transfer are not valid for requests for cancellations and
refunds of reservations that are past date and time.
10-Authorization
In the event of any disputes arising from the implementation of
this contract, Turkish Laws will be applied and Antalya Courts and Enforcement
Offices will be authorized.
11. Effective
The passenger (s) who do not have a signature in the contract but
receive the service subject to the contract are deemed to have accepted the
terms of the contract by reading and signing this contract by the third parties
they have assigned to register on their behalf. This contract has been issued
in two copies and signed by the parties, and in disputes arising from the contract,
4925 numbered Road Transport Law and other TC legislation are applied. Antalya
courts and enforcement offices are authorized.
I have received a copy of this contract, which has been issued on
our behalf, by reading, understanding and accepting the date and time of
departure, road transport law number 4925, information on the website.
On behalf of the recipient (s)
Name-Surname / Date / Signature;
Signed on behalf of smile and Go Transfer
Name-Surname / Date / Signature;
www.smileandgo.net